Refund policy

RETURNS POLICY

We accept returns on full-priced products in their original condition, unworn and unused, within 14 days of your purchase. Returns are eligible for a full refund if returned within 7 days of receipt. Return requests made after 7 days of purchase are only eligible for store credit. Used or worn merchandise cannot be returned unless defective. Once a return has been delivered back to Mignonne Gavigan, it can take up to 10 business days (M-F) to inspect & process a return. An email confirmation of the refund will be sent once processed. 

We do not accept liability for shipping loss or damage of returned goods. We package all our shipments with care and ask our customers do the same when they need to return goods. Merchandise must be returned in original packaging to be accepted, otherwise we will return to sender. 

Customers are responsible for shipping costs when sending returns to Mignonne Gavigan. If there is a mistake on the part of Mignonne Gavigan, customer will happily be reimbursed. 

Customers who place orders during our holiday promotional periods starting in November are able to request returns until January 5th. Please note any return orders during this window will have a longer return processing window due to holiday volume. Holiday returns requested after January 5th will be store credit only.  We thank you for your patience during this time. 

To initiate the return process, please visit our Returns Portal.

Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. Domestic return labels are $10 and will be deducted from your return once processed. Shipping charges are not refundable.

If your purchase was made in the Instagram app, please return to the app to start your return process.

For any questions please reach out to info@mignonnegavigan.com