FAQ

We accept the following payment methods at checkout:

• Credit & Debit Cards — Visa, Mastercard, American Express, and other major cards (processed securely via Shopify Payments)
• PayPal
• Shop Pay — Save your info for a faster, one-tap checkout
• Apple Pay
• Google Pay
• Shop Cash — Spend Shop Cash earned through the Shop app

At this time, we are unable to split payments across multiple payment methods. Please select one payment method at checkout.

Once an order has been placed, we are unable to modify or cancel it. Our team works quickly to process orders so they can be shipped as soon as possible. Please review your order carefully before submitting it. If you have questions about your order after it has been placed, please contact our Customer Care team and we'll be happy to assist where possible.

Due to limited stock we do not currently hold items.

We offer free shipping for domestic orders over $200! If you apply a discount code that brings your order under $500, you will no longer qualify for free shipping.

At this time, we only ship within the United States and do not offer international shipping. We appreciate your interest and hope to expand our shipping options in the future.

• Please allow 2-5 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address! Please note, we do not ship on Saturdays & Sundays or Holidays. Order cut off time is Friday 1 pm EST. All items are not guaranteed in stock.
• Orders typically arrive within 3 - 7 business days, depending on the service you have chosen. Standard shipping orders will ship within 2-3 business days unless otherwise noted

Orders placed before 1 pm will be shipped the next day. If you selected 'Express Shipping (2 Business Days)' and require your order by Friday, please place your order by Wednesday before 1pm EST. We do not offer overnight shipping at this time.

• If we are unable to process your order, we will notify you within 5 business days of a cancellation and provide a refund.

No. Once an order has been placed, we are unable to change the selected shipping method. Orders are processed quickly to ensure timely delivery, so we recommend reviewing your shipping selection carefully before completing your purchase.

No. Once an order has been placed, the selected shipping service cannot be changed. Please review your shipping preferences carefully before completing your purchase.

• We accept return or exchange requests on full-priced merchandise only within 14 days of your order’s ship date.
• Eligibility: Merchandise must be unworn, unused, and in its original packaging. Merchandise not in its original packaging or deemed used will be refused and returned to Sender.
• You must request a return or exchange within 7 days of the ship date. Once authorized, the return label must be scanned by a shipping carrier within 7 days of receipt of the label. The label will expire after day 7 and the return request will be canceled.

To initiate your return, please visit our Returns Portal.

Once your return has been delivered, and inspected, please allow up to 3 business days for processing. An email confirmation will be sent once your refund is issued. Refunds take 5-7 days to show on a billing statement.

Exchanges are processed once your return has been delivered to and processed by our warehouse. After your return is received, our team will process your exchange as quickly as possible and send you a confirmation once your replacement order has been shipped.

• We recommend that our customers add Redo package protection to their order to ensure your items are protected from any loss, damage, or theft.
• If Redo package protection is not selected with your order, Mignonne Gavigan is not liable for any lost, stolen or damaged items.
• Click here to file a claim.
• For any additional questions please contact info@mignonnegavigan.com.

Items purchased at a discount or noted “Final Sale” are not eligible for returns or exchanges, except for items noted as "Final Sale.” Final Sale items will be noted on their product page.

Thank you for your order. Unfortunately, we are unable to make price adjustments on past purchases. Please reach out to info@mignonnegavigan.com if we can assist you with anything else.

You can sign up for a restock alert email notification! Simply go to the item you are wanting, and enter your email to be notified when the item is restocked.

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our MG emails to be the first to know if something does come back!

You can only use one promotional code per order, at checkout.

• Promotional discount codes, such as our 'Welcome' codes, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. All discount codes are at the discretion of Mignonne Gavigan.
• Loyalty discount codes have a minimum purchase requirement for redemption. The discount does not exceed 50% off. Valid on Full Price only. Loyalty FAQs can be found on our Loyalty page.

Price adjustments for promotional events and via discount codes are not applicable to previously placed orders.  Price adjustments cannot be accommodated for orders that already have another promo code applied. We cannot replace an existing promo code with a separate offer. Price adjustments cannot be accommodated for anything marked as Final Sale. We are unable to make any exceptions. Thank you for understanding.

Most discount codes are valid for one time use and limited to certain items. For more help email info@mignonnegavigan.com.

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply."

No, our gift cards are e-gift cards! Gift Cards are sent electronically via email. Make sure you enter the correct recipient's email at checkout so they can receive their e-gift card and its redeeming instructions! You can purchase an e-gift card HERE.

Jewelry materials vary by piece. Refer to the individual item page for details.

For our pieces that represent a fusion of embroidery with traditional jewelry hardware, please note that our hardware is plated in 14k gold or polished real rhodium, which may darken or tarnish with normal wear. At this time, we are unable to repair discolored or tarnished items as a result of wear. To preserve your MG pieces and properly care for them, we recommend that you store them in a cool, dry place and avoid contact with perfumes, lotions, oils, hairsprays, water and other chemicals. To clean, gently wipe the metal surface with a soft cloth to clean with care and avoid excessive polishing as it may rub off or scratch the plating.

We currently do not have a storefront, but sell to retailers around the country.

Please email sales@mignonnegavigan.com with information and we will connect you to our wholesale team.

Email info@mignonnegavigan.com for information on available positions.

You can email us at info@mignonnegavigan.com