U.S. domestic orders are shipped via FedEx, and orders typically arrive within 1-7 business days, depending on selected service. Expedited shipping in the form of guaranteed next day delivery or second-day delivery can be chosen at checkout. Expedited shipping orders must be placed before 12:00 p.m. EST in order to be eligible to ship same-day. Standard shipping orders will ship within 2-3 business days unless otherwise noted.
Due to the handmade nature of MIGNONNE GAVIGAN products, some products may be backordered. In the event that the item(s) you purchased is not available, you will be notified immediately. Please allow up to 2 weeks for your backordered items to ship. For order inquiries and/or questions regarding availability, please contact email@example.com.
Promotional discount codes, such as our 'Welcome' code, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. For more information, please contact firstname.lastname@example.org.
For custom bridal orders and clip-on requests, please contact email@example.com.
International shipments are shipped via DHL Express International who provides customs clearance and door-to-door delivery service. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
We will gladly accept returns on unworn merchandise for exchange or store credit only within 21 days of purchase. Shipping charges are not refundable. Used merchandise cannot be returned unless defective.
Customers who placed orders during our holiday promotional periods are able to request returns until January 15.
Customers are responsible for shipping costs when sending returns to Mignonne Gavigan.
To initiate the return process, please visit our Returns Portal.
Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. Domestic return labels are $10 and will be deducted from your return once processed. Shipping charges are not refundable.
If you would like to exchange an item, no problem! We want you to love your purchase! It is the same process as above, easy peasy!
To be eligible for a return, merchandise must be new, unworn, in their original condition and original packaging and purchased in the last 21 days.
ALL SALE MERCHANDISE IS FINAL SALE.
Mignonne Gavigan pieces celebrate hand-work and artisan craftsmanship. We stand behind the quality and unique features of each piece. Our embroidered items are handmade, not machine made, and while on a heavily beaded piece there may be a loose bead from time to time, be assured that this will not cause further unravelling of your one of a kind piece. Due to the handmade nature of our products, stones and pearls may vary slightly in shape, size and color.
For our pieces that represent a fusion of embroidery with traditional jewelry hardware, please note that our hardware is plated in 18k gold or polished real rhodium, which may darken or tarnish with normal wear. At this time, we are unable to repair discolored or tarnished items as a result of wear. To preserve your MG pieces and properly care for them, we recommend that you store in a cool, dry place and avoid contact with perfumes, lotions, oils, hairsprays, water and other chemicals. To clean, gently wipe the metal surface with a soft cloth to clean with care and avoid excessive polishing as it may rub off or scratch the plating.
Mignonne Gavigan will honor repairs per the Repair Policy set forth below for items purchased through mignonnegavigan.com only within the time periods specified. All repair requests for items purchased through other authorized Mignonne Gavigan retail partners should be directed to the original retailer.
Fee is contingent upon material availability and the nature of the repair.
MG reserves to the right to deny unreasonable repairs, returns and exchanges.
Repair Policy and Process
For items purchased from mignonnegavigan.com, we will gladly repair any defective merchandise within 30 days of purchase at no charge.
Within 6 months of purchase, any repair request will be assessed by our team and a small fee will be charged in order to cover the shipping, labor and materials required to repair your item, if possible. Mignonne Gavigan will provide a shipping label to ensure proper receipt and return of your damaged item.
In order to initiate a repair request, please contact us at firstname.lastname@example.org and provide your order ID, email, and/or date of purchase and we will assess any fee and initiate the repair process.
We will always do our best to repair your Mignonne Gavigan items if possible.
Please allow up to 8 weeks for repairs.