CLUB MAD FAQs
About Club Mad
What is Club Mad
Our new annual Madeline earrings subscription box service, created for our Madeline earrings lovers. Members will enjoy quarterly shipments of our cult-classic Madeline earrings designed in exclusive limited-edition colors and sizes, only available here. The annual subscription includes four themed boxes a year. Each box includes $250+ in retail value inside, delivered every 3 months (four times per year), including a unique pair of Madeline earrings and a special gift from one of our beloved third party brand partners.
We offer two payment options; to pay annually with a one time payment or pay quarterly, both options include FREE SHIPPING.
What are you waiting for? Handwoven for you by artisans in India. Designed by women, for anyone. Good vibes inside. Click here, to join today!
How does the subscription work
Sign up and become part of our MG crew. After you have signed up, you will receive four themed boxes, shipped quarterly, with exclusive drops of our best-selling Madeline earrings in limited-edition colors and sizes created only for Club Mad members.
During the signup process, you'll be given the option to choose between the Quarterly Membership and the Annual Membership. Pay quarterly ($195 per box charged every three months + Free Shipping) or annually ($699 charged once at sign up + Free Shipping, and enjoy a 10% savings. Prepay and save!)
Subscriptions are set to auto-renew with the option to cancel prior to the next year.
What does each box include
Each box includes one pair of our cult-classic Madeline earrings in an exclusive limited-edition color and size developed specifically for Club Mad, unable to be purchased anywhere else. Annually, each member will receive 2 pairs of Mini Madeline’s, 1 pair of Midi Madeline’s and 1 pair of Madeline’s plus special gifts from our third party partners in each box.
What else do members receive as part of their subscription
In addition to exclusive Madeline styles, member’s will receive a special gift in each box plus access to styling advice from Maggie and our in-house styling team!
How much does the subscription cost
We offer two ways to pay for your membership, Quarterly Membership or Annual Membership. Pay quarterly ($195 per box charged every three months + Free Shipping) or annually ($699 charged once at sign up + Free Shipping, and enjoy a 10% savings. Prepay and save!)
How do I contact Club Mad
Contact our awesome Customer Service team: firstname.lastname@example.org. They’re available M-F from 10am - 5pm EST.
How much is shipping
Shipping is Free!
Does Club Mad Ship Internationally
Not yet, we hope to soon! But please sign up here and we will let you know as soon as our program expands!
How do I check the status of my shipment
You will receive a tracking email once each shipment goes out so that you can easily track your package arrival. Should you have any questions please email email@example.com and our Customer Service team will be happy to assist.
What if my order is missing
We are not responsible for packages that are lost or unretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at firstname.lastname@example.org as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient.
international orders will be charged for shipping.
HOW DO I CHANGE MY SHIPPING ADDRESS If i move mid-membership
Login to your MG account in the upper right hand corner of our website and update your customer information anytime.
Returns & Exchanges
Do you accept Returns?
Club Mad subscriptions are non-refundable. We do however accept exchanges. We will accept 2 exchanges on unworn and unused Madeline earrings during an annual period (subscription term). The exchange will be for a Madeline of the same size, exchange will only be valid on inventory available at that time. Exchanges must be requested within 7 days of receiving your subscription box and returned within 14 days of receiving the box. Please reach out to us at email@example.com.
How do exchanges work? Am I able to exchange styles?
Club Mad subscriptions are non-refundable. We will accept 2 exchanges on unworn and unused Madeline earrings during an annual period (subscription term). The exchange will be for a Madeline of the same size, exchange will only be valid on inventory available at that time. Exchanges must be requested within 7 days of receiving your subscription box and returned within 14 days of receiving the box. Please reach out to us at firstname.lastname@example.org.
How do I return an item if I am exchanging?
Once your exchange has been approved by Mignonne Gavigan’s Customer Service team they will email you a return label. Please pop the earrings you are exchanging in the mail within 3 days of receiving your return label. As soon as our warehouse receives the earrings they will send the new pair out to you and you will receive a new tracking email for the new package on the way.
Cancellations & Billing
How do I cancel my subscription?
We are unable to accept cancellations of subscriptions mid-term for annual subscriptions however, you are able to cancel your auto-renewal prior to your renewal period for the next year. For additional questions and further inquiries, please reach out to us at email@example.com.
is there an option to skip a box
how does billing work
When you subscribe to an annual plan, you are billed $699 upfront for the entire length of the subscription and won’t see any more subscription charges until your renewal date. Quarterly subscriptions will be billed $195 quarterly.