FAQ

We accept the following payment methods at checkout:

• Credit & Debit Cards — Visa, Mastercard, American Express, and other major cards (processed securely via Shopify Payments)
• PayPal
• Shop Pay — Save your info for a faster, one-tap checkout
• Apple Pay
• Google Pay
• Shop Cash — Spend Shop Cash earned through the Shop app

At this time, we are unable to split payments across multiple payment methods. Please select one payment method at checkout.

Once an order has been placed, we are unable to modify or cancel it. Our team works quickly to process orders so they can be shipped as soon as possible. Please review your order carefully before submitting it. If you have questions about your order after it has been placed, please contact our Customer Care team and we'll be happy to assist where possible.

Due to limited stock we do not currently hold items.

We offer free shipping for domestic orders over $200! If you apply a discount code that brings your order under $500, you will no longer qualify for free shipping.

At this time, we only ship within the United States and do not offer international shipping. We appreciate your interest and hope to expand our shipping options in the future.

• Please allow 2-5 business days for your order to process. This does not include your transit time. All shipping transit times are based off the order's address! Please note, we do not ship on Saturdays & Sundays or Holidays. Order cut off time is Friday 1 pm EST. All items are not guaranteed in stock.
• Orders typically arrive within 3 - 7 business days, depending on the service you have chosen. Standard shipping orders will ship within 2-3 business days unless otherwise noted

Orders placed before 1 pm will be shipped the next day. If you selected 'Express Shipping (2 Business Days)' and require your order by Friday, please place your order by Wednesday before 1pm EST. We do not offer overnight shipping at this time.

• If we are unable to process your order, we will notify you within 5 business days of a cancellation and provide a refund.

No. Once an order has been placed, we are unable to change the selected shipping method. Orders are processed quickly to ensure timely delivery, so we recommend reviewing your shipping selection carefully before completing your purchase.

No. Once an order has been placed, the selected shipping service cannot be changed. Please review your shipping preferences carefully before completing your purchase.

• We accept return or exchange requests on full-priced merchandise only within 14 days of your order’s ship date.
• Eligibility: Merchandise must be unworn, unused, and in its original packaging. Merchandise not in its original packaging or deemed used will be refused and returned to Sender.
• You must request a return or exchange within 7 days of the ship date. Once authorized, the return label must be scanned by a shipping carrier within 7 days of receipt of the label. The label will expire after day 7 and the return request will be canceled.

To initiate your return, please visit our Returns Portal.

Once your return has been delivered, and inspected, please allow up to 3 business days for processing. An email confirmation will be sent once your refund is issued. Refunds take 5-7 days to show on a billing statement.

Exchanges are processed once your return has been delivered to and processed by our warehouse. After your return is received, our team will process your exchange as quickly as possible and send you a confirmation once your replacement order has been shipped.

• We recommend that our customers add Redo package protection to their order to ensure your items are protected from any loss, damage, or theft.
• If Redo package protection is not selected with your order, Mignonne Gavigan is not liable for any lost, stolen or damaged items.
• Click here to file a claim.
• For any additional questions please contact info@mignonnegavigan.com.

Items purchased at a discount or noted “Final Sale” are not eligible for returns or exchanges, except for items noted as "Final Sale.” Final Sale items will be noted on their product page.

Thank you for your order. Unfortunately, we are unable to make price adjustments on past purchases. Please reach out to info@mignonnegavigan.com if we can assist you with anything else.

If the contents of your package were damaged during transit and you purchased shipping insurance at checkout, please issue a claim in our Portal. Please contact us right away, we must be notified of any damages upon delivery within 5 calendar days of your order being delivered.

You can sign up for a restock alert email notification! Simply go to the item you are wanting, and enter your email to be notified when the item is restocked.

If the item doesn't have a waitlist available, it will most likely not be coming back. However, make sure you subscribe to our MG emails to be the first to know if something does come back!

You can only use one promotional code per order, at checkout.

• Promotional discount codes, such as our 'Welcome' codes, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. All discount codes are at the discretion of Mignonne Gavigan.
• Loyalty discount codes have a minimum purchase requirement for redemption. The discount does not exceed 50% off. Valid on Full Price only. Loyalty FAQs can be found on our Loyalty page.

Price adjustments for promotional events and via discount codes are not applicable to previously placed orders.  Price adjustments cannot be accommodated for orders that already have another promo code applied. We cannot replace an existing promo code with a separate offer. Price adjustments cannot be accommodated for anything marked as Final Sale. We are unable to make any exceptions. Thank you for understanding.

Most discount codes are valid for one time use and limited to certain items. For more help email info@mignonnegavigan.com.

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply."

No, our gift cards are e-gift cards! Gift Cards are sent electronically via email. Make sure you enter the correct recipient's email at checkout so they can receive their e-gift card and its redeeming instructions! You can purchase an e-gift card HERE.

Jewelry materials vary by piece. Refer to the individual item page for details.

For our pieces that represent a fusion of embroidery with traditional jewelry hardware, please note that our hardware is plated in 14k gold or polished real rhodium, which may darken or tarnish with normal wear. At this time, we are unable to repair discolored or tarnished items as a result of wear. To preserve your MG pieces and properly care for them, we recommend that you store them in a cool, dry place and avoid contact with perfumes, lotions, oils, hairsprays, water and other chemicals. To clean, gently wipe the metal surface with a soft cloth to clean with care and avoid excessive polishing as it may rub off or scratch the plating.

Joining the Mignonne Gavigan Rewards program is easy (and free)! Sign up with your email through the Rewards page. First time purchasers are automatically added to our Rewards program and there is no minimum spend required to be a member.

Upon joining, you'll receive 125 points! Each purchase you make afterwards will contribute towards your point total. Just be sure you log in with your Mignonne Gavigan online account to earn points, redeem points and enjoy the benefits of being a part of our community.

You’ll earn points each time you shop on MignonneGavigan.com. You’ll earn one point for each dollar you spend after the application of any discount codes or promotions, excluding shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page.

You can earn points even when purchasing E-Gift Cards, however, you will not earn points when redeeming an E-Gift Card. Points can only be earned on products purchased on our website Mignonne Gavigan.com. Purchases made at any other locations will not accrue points.

Higher tiers are able to earn points at a higher rate. Our Midi Tier VIP's enjoy earning 1.25 points per $1 spent and our Mega Tier VIP’s earn 1.5 points per $1 spent.

There are also activities and actions you can do that can help you earn additional points, like following us on Instagram or Pinterest, liking us on Facebook, leaving a review or signing up for our exclusive SMS club! Take a look at the "Ways to Earn Points" section for more details. Please note that points earned through actions don't apply towards your tier status. Tier status can only be earned through purchases.

You'll start out in our Micro Tier and then be able to level up to a new tier like Midi or Mega. Spend $750.00 in a year to enter the Midi Tier. Spend $1250.00 in a year to enter the Mega Tier Kindly allow 14 days for new tier status to take effect. Your tier status will last 1 year from the date you earned it on a rolling basis.

For example, if you earned Midi Tier status on 09/01/2025, you would keep that status through 08/31/2026. If you were in the Midi Tier and then earned Mega Tier status a few months later, your Mega status would be a year from the date you earned the Mega Tier. Once your tier status expires, if you are no longer eligible to remain in your current tier, you will drop down to the Micro Tier.

Your Mignonne Gavigan Rewards points will expire one year after they are issued.

Once logged in, you can check your point balance in the “Rewards History” section of your account.

Once logged in, you will see your current tier status in the VIP Tiers section.

Earned points can be used in $25.00 increments. To redeem a $25.00 loyalty code, the minimum spend is $50.00. To redeem a $50.00 loyalty code, the minimum spend is $100.00 and to redeem a $75.00 loyalty code, the minimum spend is $150.00.

You can redeem your points by logging in to your account and shopping as normal. When you reach checkout, you will have the option of applying points to your order. Alternatively, you can visit your account page and use points by clicking “Redeem Now”. Next, click “redeem” beneath the reward to reveal a code that you can then copy and paste into your order at checkout.

*You must copy and paste the code in order to apply the reward*. If you don’t use your Reward code right away, you can always access it later under the “Rewards History” section in your account. You must purchase at least one item in order to redeem points for a discount.

Unfortunately, our website only allows one discount code to be entered per order, therefore you will only be able to apply one reward per order.

Unfortunately, you cannot use a Reward code together with any other discount code because our website only allows one code to be entered per order.

If you earn points for a purchase that is later returned, those points will be deducted from your account. If you return an order that you purchased using redeemed points, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your account to use next time.

First, make sure you're signed into your account in order to redeem your points. Second, make sure to copy your redeemed reward code into your order at checkout. Kindly note, only one discount code can be applied per order, so if you already have another promo code applied you will need to remove it in order to apply your Reward code. If you’re still having trouble please reach out to us here for more assistance.

We currently do not have a storefront, but sell to retailers around the country.

Please email sales@mignonnegavigan.com with information and we will connect you to our wholesale team.

Email info@mignonnegavigan.com for information on available positions.

You can email us at info@mignonnegavigan.com