We offer Standard Ground shipping, 2 Business Day shipping, and Express Overnight shipping. Please choose your option at checkout. Orders typically arrive within 2-7 business days, depending on the service you have chosen. Standard shipping orders will ship within 2-3 business days unless otherwise noted. If you selected 'Express Shipping (2 Business Days)' and require your order by Friday, please place your order by Wednesday before 12pm EST. If you selected 'Overnight Shipping,' and placed your order before 12pm EST, your order will ship the same day, otherwise it will ship out the next business day.

At this time, we ship internationally to Canada, the UK, and Ireland only. International shipments are shipped via DHL Express International who provides customs clearance and door-to-door delivery service. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes are paid at checkout. ALL DHL shipments MUST include a phone number and email address, it is necessary and if not included your order will not be processed.

Standard shipping orders will ship within 2-3 business days of order confirmation unless otherwise noted. Once your international order has shipped, we estimate that you will receive your order within 3-10 business days of its original ship date. International orders may experience delays caused by customs; please contact the carrier directly for any shipping inquires. These notifications can be accessed through the tracking number provided.

Please note, DHL does not deliver to P.O. boxes, which means we currently do not ship to international P.O. boxes. At this time we do not offer expedited international shipping.

We accept returns on full-priced products in their original condition, unworn and unused, within 14 days of your purchase.  If the return is initiated within 7 days of receipt of product, returns are eligible for either a full refund or store credit with a 10% bonus incentive. There is a $3 handling charge for any returns with refund. Return requests made after 7 days of purchase are only eligible for store credit for original purchase price. Used or worn merchandise cannot be returned unless defective. Once a return has been delivered back to Mignonne Gavigan, it can take up to 10 business days (M-F) to inspect & process a return. An email confirmation of the refund will be sent once processed. Returns must be sent back within 21 days of the ship date or the return will be canceled.

We do not accept liability for shipping loss or damage of returned goods. We package all our shipments with care and ask our customers do the same when they need to return goods. Merchandise must be returned in original packaging to be accepted, otherwise we will return to sender. 

Customers are responsible for shipping costs when sending returns to Mignonne Gavigan. If there is a mistake on the part of Mignonne Gavigan, customer will happily be reimbursed. 

To initiate the return process, please visit our Returns Portal. Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label for domestic orders, shipping charges are deducted from the refund. We do not accept returns for International orders.

Price adjustments for promotions are not applicable to previously placed orders.

ALL MERCHANDISE MARKED AS FINAL SALE OR MARKED OVER 40% OFF IS NOT ELIGIBLE FOR RETURN OR EXCHANGE.

If the contents of your package were damaged during transit and you purchased shipping insurance at checkout, please issue a claim in our Portal. Please contact us right away, we must be notified of any damages upon delivery within 5 calendar days of your order being delivered.

We are not responsible for packages that are lost after they leave the Mignonne Gavigan warehouse or unretrievable from your designated shipping address once shipped unless you purchased shipping insurance. If you purchased shipping insurance at checkout, please issue a claim in our Portal. We strongly urge you to select a secure shipping location and to select green shipping insurance during checkout.

Price Adjustment on Markdowns

We will honor a one-time price adjustment on full-price merchandise which was marked down within 7 days from the order date of your item. The price adjustment credit will be issued to you in the form of a Mignonne Gavigan gift card.

Price Adjustment on Promotions/Discount Codes

Price adjustments for promotional events and via discount codes are not applicable to previously placed orders.  Price adjustments cannot be accommodated for orders that already have another promo code applied. We cannot replace an existing promo code with a separate offer.

Price Adjustment on Final Sale

Price adjustments cannot be accommodated for anything marked as Final Sale.

We are unable to make any exceptions. Thank you for understanding.

Promotional discount codes, such as our 'Welcome' codes, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. All discount codes are at the discretion of Mignonne Gavigan.

Loyalty discount codes have a minimum purchase requirement for redemption. The discount does not exceed 50% off. Valid on Full Price only. Loyalty FAQs can be found on our Loyalty page.

Price adjustments for promotions are not applicable to previously placed orders.

For custom orders, corporate discounts, pop-up activations, and other requests, please contact info@mignonnegavigan.com or make a request here. Please note that there may be additional fees for custom samples and all custom orders are non-refundable.

Mignonne Gavigan pieces celebrate hand-work and artisan craftsmanship. We stand behind the quality and unique features of each piece. Our embroidered items are handmade, not machine made, and while on a heavily beaded piece there may be a loose bead from time to time, be assured that this will not cause further unravelling of your one of a kind piece. Due to the handmade nature of our products, stones and pearls may vary slightly in shape, size and color.

For our pieces that represent a fusion of embroidery with traditional jewelry hardware, please note that our hardware is plated in 14k gold or polished real rhodium, which may darken or tarnish with normal wear. At this time, we are unable to repair discolored or tarnished items as a result of wear. To preserve your MG pieces and properly care for them, we recommend that you store in a cool, dry place and avoid contact with perfumes, lotions, oils, hairsprays, water and other chemicals. To clean, gently wipe the metal surface with a soft cloth to clean with care and avoid excessive polishing as it may rub off or scratch the plating. 

Mignonne Gavigan will honor repair or replacement for items purchased through mignonnegavigan.com only per the Repair Policy set forth below within the time periods specified. All repair requests for items purchased through other authorized Mignonne Gavigan retail partners must be directed to the original retailer. 

Fee is contingent upon material availability and the nature of the repair. Mignonne Gavigan reserves to the right to deny unreasonable repairs, returns and exchanges.  

For items purchased from mignonnegavigan.com, we will gladly offer a replacement or credit for any defective merchandise within six months of purchase at no charge.

After six months of purchase, repair requests will be assessed by our team and a charge will be applied in order to cover the shipping, labor and materials required to repair your item, if possible. Mignonne Gavigan will provide a shipping label to ensure proper receipt and return of your damaged item. All repairs must be sent in a box with bubble wrap to ensure no further damage occurs.