Join us in support of these charities, every bit helps bring bigger impact! Shop for a cause today, add donations at checkout.
To support our long-term embroidery partners in India, we are donating to nonprofit GiveIndia as the country navigates the COVID-19 crisis. Aside from the current crisis, this organization coordinates giving to around 100 nonprofits in India with a mission of all human beings must have the same opportunity to succeed in life, irrespective of the circumstances they were born into. Join us in donating to this cause, and learn more about their initiatives here.
In support of International Women's Day every March, join us and donate to Girls Inc. Girls Inc. focuses on the development of the whole girl. She learns to value herself, take risks, and discover and develop her inherent strengths. The combination of long-lasting mentoring relationships, a pro-girl environment, and evidence-based programming equips girls to navigate gender, economic, and social barriers, and grow up healthy, educated, and independent. Informed by girls and their families, Girls Inc. also advocates for legislation and policies to increase opportunities and rights for all girls. When you support Girls Inc., you are telling a girl that she has someone in her corner who believes in her strengths and abilities. You are investing in her future. Together, we can increase the number of girls who have the opportunity to develop their inherent strengths, break past barriers to achieve their full potential, and help others, as they were helped along the way. Donate today!
In an effort o protect our small team and continue supporting our customers near and far, we wanted to let you know that we will be functioning under shipping delays due to COVID-19. Please do not hesitate to reach out with any questions or concerns by emailing us at email@example.com. We wish you, your family, and friends good health and safety during the pandemic and we are incredibly grateful for your understanding, and support of our small business.
We offer FedEx Standard Ground shipping, 2-Day shipping and Overnight shipping. Orders typically arrive within 1-7 business days, depending on the service you have chosen. Expedited shipping orders must be placed before 12:00 p.m. EST in order to be eligible to ship same-day. Standard shipping orders will ship within 2-3 business days unless otherwise noted.
If you need to cancel or change your order, please notify firstname.lastname@example.org before 2pm EST on the date in which the order was placed. Kindly note, once you receive your final email confirmation with tracking information, we may not be able to change your order.
What if my products are damaged upon arrival? Oh No! So sorry about this! If the contents of your package were damaged during transit, we will work with you to address this issue with the shipping carrier and repair or replace your items if possible. Please contact us right away at email@example.com. We must be notified of any damages upon delivery within 5 calendar days of your order being delivered.
We are not responsible for packages that are lost or unretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at firstname.lastname@example.org as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient.
Promotional discount codes, such as our 'Welcome' code, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. For more information, please contact email@example.com. All discount codes are at the discretion of Mignonne Gavigan.
For custom bridal orders and clip-on requests, please contact firstname.lastname@example.org. Please note that there may be additional fees for custom samples and all custom orders are non-refundable.
International shipments are shipped via DHL Express International who provides customs clearance and door-to-door delivery service. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. ALL DHL shipments MUST include a phone number and email address, it is necessary and if not included your order will not be processed.
Standard shipping orders will ship within 2-3 business days of order confirmation unless otherwise noted. Once your international order has shipped, we estimate that you will receive your order within 3-10 business days of its original ship date. International orders may experience delays caused by customs. These notifications can be accessed through the tracking number provided in you final confirmation email.
Please note, DHL does not deliver to P.O. boxes, which means we currently do not ship to international P.O. boxes. At this time we do not offer expedited international shipping.
We accept returns on full-priced products in their original condition, unworn and unused. Returns are eligible for a full refund if returned within 14 days of receipt. Order must be returned within 7 days from the approved request. Return requests made after 14 days of purchase are only eligible for store credit. Used or worn merchandise cannot be returned unless defective.
We do not accept liability for shipping loss or damage of returned goods. We package all our shipments with care and ask our customers do the same when they need to return goods. Merchandise must be returned in original packaging to be accepted, otherwise we will return to sender.
Customers are responsible for shipping costs when sending returns to Mignonne Gavigan. If there is a mistake on the part of Mignonne Gavigan, customer will happily be reimbursed.
Customers who place orders during our holiday promotional periods starting in November are able to request returns until Jan 15th
To initiate the return process, please visit our Returns Portal.
Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. Domestic return labels are $10 and will be deducted from your return once processed. Shipping charges are not refundable.
If your purchase was made in the Instagram app, please return to the app to start your return process.
If you would like to exchange an item, no problem! We want you to love your purchase! Currently, we offer exchanges via a return of your original order and store credit to place a new order for the exchange item of your choice. As with Returns, please ship your exchange back in the original packaging so there is no damage to the merchandise in transit back to Mignonne Gavigan.
To be eligible for a return or exchange, merchandise must be new, unworn, in its original condition and original packaging, and purchased in the last 30 days.
Returns must be postmarked within the 30 day authorize return window in order to be accepted.
ALL SALE MERCHANDISE IS FINAL SALE.
Mignonne Gavigan pieces celebrate hand-work and artisan craftsmanship. We stand behind the quality and unique features of each piece. Our embroidered items are handmade, not machine made, and while on a heavily beaded piece there may be a loose bead from time to time, be assured that this will not cause further unravelling of your one of a kind piece. Due to the handmade nature of our products, stones and pearls may vary slightly in shape, size and color.
For our pieces that represent a fusion of embroidery with traditional jewelry hardware, please note that our hardware is plated in 18k gold or polished real rhodium, which may darken or tarnish with normal wear. At this time, we are unable to repair discolored or tarnished items as a result of wear. To preserve your MG pieces and properly care for them, we recommend that you store in a cool, dry place and avoid contact with perfumes, lotions, oils, hairsprays, water and other chemicals. To clean, gently wipe the metal surface with a soft cloth to clean with care and avoid excessive polishing as it may rub off or scratch the plating.
Mignonne Gavigan will honor repairs for items purchased through mignonnegavigan.com only per the Repair Policy set forth below within the time periods specified. All repair requests for items purchased through other authorized Mignonne Gavigan retail partners must be directed to the original retailer.
Fee is contingent upon material availability and the nature of the repair.
Mignonne Gavigan reserves to the right to deny unreasonable repairs, returns and exchanges.
For items purchased from mignonnegavigan.com, we will gladly repair any defective merchandise within 30 days of purchase at no charge.
Within 6 months of purchase, any repair request will be assessed by our team and a small fee may be charged in order to cover the shipping, labor and materials required to repair your item, if possible. Mignonne Gavigan will provide a shipping label to ensure proper receipt and return of your damaged item. All repairs must be sent in a box with bubble wrap to ensure no further damage occurs.
In order to initiate a repair request, please contact us at email@example.com and provide your order ID, email, and/or date of purchase and we will assess any fee and initiate the repair process.
We will always do our best to repair your Mignonne Gavigan items if possible.
Please allow up to 8 weeks for repairs.